Charter School Information

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What is the NCEdCloud IAM Service? 

  • Strong identity management is a foundational component for the accelerating IT shift toward cloud technologies.  The goal of the NCEdCloud Identity & Access Management (IAM) Service is for every student, teacher, staff member, parent or guardian, and school community member to have a single, unique username and password to access cloud-based learning resources in North Carolina. This page provides supplemental information to NC Charter Schools, especially new Charter Schools, about the NCEdCloud IAM Service. Please share this informaiton with your support staff and/or management company as appropriate.


Addition information, resources, and requirements can be found at the following links: 


How does my Charter School get started with the IAM Service?

We recommend that you visit these pages for further information:


Why do I need a LEA Administrator Role in NCEdCloud?

If you do not have any staff members in your charter school who have the LEA Administrator role within the NCEdCloud you cannot manage student and staff accounts.  Typically, someone like a technology director, principal, or assistant principal will need to request the LEA Administrator role within the NCEdCloud IAM Service. That will enable them to see all students in the school and see their default passwords. It will also allow them to approve other requests for roles such as Data Auditor, Help Desk, etc.

Below are links to further information about what elevated privileged roles exist in the NCEdCloud IAM Service and how to request those roles. 


Next Steps for LEA Administrators" go to  

This page contains information to help Charter Schools prepare to roll out the NCEdCloud IAM Service to their users and move forward with accessing Target Applications (including Home Base apps when integrated) using their NCEdCloud credentials (Username and password).


Is there a NCEdCloud IAM Service “Self Help” FAQ page?

Yes, go to the NCEdCloud IAM Service FAQ page at

Topics covered include:

  • General
  • Badge (QR Code) And Pictograph Logins For K-5
  • Multi-Factor Authentication (MFA) Or One-Time Passwords (OTP)
  • First Steps For New Charter Schools
  • User Passwords And Expiration
  • LEA Administrators And Data Auditors


You will also find answers to many general questions you may have about the service.

  • How do I get a NCEdCloud account?
  • How do I log into NCEdCloud?
  • How do I find my Username? (Employee or Student UID number)
  • What if I forgot my password?
  • How do I bookmark the NCEdCloud portal (


Click on one of the links below to learn more information about this topic.


Other Helpful Information

How do I manage Student Passwords?

Students in the NCEdCloud are provided with default passwords when their accounts are created in the NCEdCloud initially. These default passwords can be seen by clicking on the Profiles button on the left side of the screen and then clicking on the Manage Students tab (admin staff) and/or the My Students tab (teachers who have an association to certain students in PowerSchool). 


What if I cannot view Passwords?

  • If you do not have any students assigned to a class in PowerSchool for which you are the assigned teacher, you will not see any students listed under the My Students tab in the NCEdCloud IAM Service. 
  • If you do not have a privileged user role in the NCEdCloud IAM Service, you will not have the Manage Students tab in the NCEdCloud to see all students in your charter school. 


How do I request to opt-in to using QR code badges for K-5 students?

  • Once the LEA Administrator has been setup for your school, below are a few links to information about how to opt-in to the use of QR codes or pictographs for K-5 students in the NCEdCloud, if your school decides that’s a direction you would like to go to make logins for younger students easier.


How do a report an issue with the NCEdCloud IAM Service?

NCDPI uses the ServiceNow ticketing system at

  • Using your NCID (not NCEdCloud) username and password, designated LEA and charter school staff members can submit and manage requests for support via the NCDPI ServiceNow web portal.
  • Users should verify that their NCID account is active and contact their local NCID administrator with any issues.
  • If you have an NCID account but do not have access to the NCDPI ServiceNow portal, call the Technology Support Center at 919-716-1840 and ask for your NCID account to be added to the system.