Are students forced to change their passwords?

Normally, NO.  Only if their LEA or Charter school opts-in to the IAM Service student password expiration.  To opt-in to the student password expiration policy, please have an IAM Service LEA Administrator submit a ticket to the NC DPI Technology Support Center at: https://ncgov.service-now.com/sp_dpi

Student password expiration can be implemented in one of the following ways:

  • The entire LEA or Charter School (all students)
  • Only students in grade levels 6 - 13
  • Students in grade levels K-5 and below. 

Once implemented, students will be required to change their IAM Service passwords upon their next login and then again after 90 days.