How do I reset an account so it can be claimed again?

The complete process for restoring an account to unclaimed status is:

  • Under Profiles > Manage Employees tab or Manage Students tab, enter the user's UID and click Search to retrieve the account in question.
  • On the far right of the account line that was returned, click the "pencil". A dialog box opens and then UNCHECK the "Disable Claim Account" box and click Save.
  • Select (check) the checkbox on the far left of the account line and then...
  • Click Change Password button above the search box. A dialog box opens and then check only the "Set Password to Default Value" option and then click Save.
  • Click Reset Challenge Responses button above the search box and then Yes to confirm.


This entire process must be followed to assure a complete reset to unclaimed status.