What are the criteria for setting up the Challenge Questions?

There are three main criteria for challenge questions:  

  • 5 of the 10 questions must be answered
  • The answers must be 3 or more characters
  • Answers can not be repeated among questions

In addition, the answers are not case-sensitive.

If a question is not answered it will be ignored in the password recovery process. For example, if you initially answer only 5 of the questions then you will be challenged with 2 of those 5 question. If you initially answer 6 questions then you will be challenged with 2 of those 6. You will never be asked a question that you did not answer during setup.

 

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