IAM Service Updates

As a part of continuing efforts to enhance the security posture of statewide IT systems, and due to the access NCEdCloud IAM LEA Administrators and NCEdCloud IAM LEA Data Auditors have to student and employee account data, Multi-Factor Authentication (MFA) will now be required for users with either of these roles in the NCEdCloud IAM Service. 

Employee NCEdCloud IAM Service passwords expire 90 days after being reset (or occasionally when manually expired by an LEA Administrator). When this happens an employee logging onto the service will receive a “password has expired” message. In order to set a new password the user will be asked to answer a short set of challenge questions that were answered during the initial account setup. Has it been awhile since you’ve checked your challenge questions? Before the holidays, why don’t you revisit your challenge questions and provide answers that you’re sure to remember.

*** (NOTE: If you are changing your password BEFORE the password expiration is turned on for your account, see the FAQ item "How Do I Change My Password in the IAM Service?")