Support

NCEdCloud IAM Service Support

Listed below are some of the NCEdCloud IAM Service support resources that can be found on this website:

  • The FAQ (frequently asked questions) webpage - see navigation tabs along the top of this page
  • For New Users - How to Claim My Account (How to Claim your IAM Service account, Video on Claiming, etc.)
  • IAM Service Updates in the News section

 

*If you do not find an answer to your questions in the resources on this site please report the issue following your normal local Technology Support process or contact your local NCEdCloud LEA Administrator or LEA Help Desk personnel.

 

Support Escalation for LEA Administrators

NCEdCloud IAM Service issues that can’t be resolved locally should be escalated to Identity Automation.

Local NCEdCloud LEA Administrators may open tickets with Identity Automation at the Identity Automation Support Community:
 

Customer Support Community: https://identityautomation.force.com/support/s

Email: support@identityautomation.com

Phone: (+1) 919-747-4923

 
You can also click on the Identity Automation Support Community Icon
in the NCEdCloud IAM Service Applications view

 

 

(NCEdCloud LEA Administrators who do not have credentials for the Identity Automation Support Community (above) should request them by sending an email to support@identityautomation.com)