FAQs on this website

In order to make FAQs easier to find, more useful, and less overwhelming (on the FAQ page), Feature-specific and Job-specific FAQs have been moved to the bottom of the Page they support (e.g. LEA Administrators, MFA, Teachers, etc.).

General FAQs including those dealing with Passwords remain on the main FAQ page.

New Training Videos for NCEdCloud

Identity Automation has created a new training site with updated videos, showing how to accomplish many tasks for LEA Administrators, teachers, and general users.

Children running into school

Latest Update

Authy Desktop Authenticator: 

End-of-Life as of March 19th, 2024

February 16, 2024

Earlier this week, Twilio announced that their Authy Desktop application is end-of-life and will shut down on March 19th, 2024. This application is popular with users who wish to configure their NCEdCloud one-time passcodes (OTPs) on their school-provided computer rather than a mobile device.

The Authy Desktop application will no longer work as of March 19th, 2024. Users will need to migrate to a different authenticator application in order to log into NCEdCloud after this date. When users are ready to migrate, an LEA Administrator or Help Desk user within your PSU will need to assist them by resetting their OTPs in the People module. This will allow the users to set up their new authenticator application of choice.

The NCEdCloud team recommends that current Authy Desktop users migrate to an authenticator application on a mobile device if possible. Authenticator apps take a very small amount of space and do not require a data connection or cellular service to generate codes. Using a mobile device enhances security by separation and makes it easier for users to log in across multiple devices.

Full announcement from NCDPI with links to Authenticator applications

Additional information on Authentication can be found on the Multi-Factor Authentication (MFA) page.


NCEdCloud IAM Service Status Page

The NCEdCloud Team is pleased to announce the new "NCEdCloud Status Page", which provides updates on the NCEdCloud portal and nightly file processing.  More information is available on the "Support" page (linked in navigation menu at the top of this page).

PSUs using Classlink

A new feature called Seamless Login is now available for PSUs utilizing Classlink as their local portal / identity provider.  See more on the Seamless Login page.

Change Default Passwords for Students

A new feature is available to PSU LEA Administrators that allows the regeneration of the student DEFAULT Passwords for the entire PSU, by school, by grade, or by grade within a school.  The newly regenerated passwords will also be visible in the students' profiles and teachers "My Students" view.