General

Who do I call if I have issues logging in?

 

If you are having trouble getting to NCEdCloud applications and resources, please follow your local support process for resolving technology issues. If your local support staff cannot resolve your problem, they are authorized to escalate the problem to Tier 2 support (the NC DPI Technology Support Center) for resolution.

A helpful video about logging into the NCEdCloud IAM Service can also be found here:

http://www.nc-sis.org/Documents/recordings/IAM_PowerSchool_Login.mp4

 

Can a teacher's ability to change their students’ passwords be disabled?

 

We understand that some LEAs may have concerns about teachers being able to set their students' passwords, however, due to the fact that the IAM Service is a solution for the entire state it was not feasible to make the feature an option for those PSUs that wanted to implement it. However, please keep in mind that ALL password changes are audited within the service so a record of any password transaction is captured along with who made the change.

 

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