How do I update a user that also shows up in another PSU?

Frequently, employees that transfer from another PSU are not updated in their former payroll system (and consequently in the Staff UID system), in a timely manner.  If you find the profile of one of your users still lists their former PSU, you will need to contact them (usually payroll, but a peer may be able to work with you) and have them update their data (to "inactive" for the former PSU).

Contacts for PSUs can be found in the NC EDDIE system on the NCDPI website at:

Steps to be taken:

  • The employee's payroll record at the former PSU needs to be marked "Inactive".
  • The record needs to be uploaded to the Staff UID System, which will mark the UID record at the former district as "Inactive".
  • The following business day the old data will no longer be pulled into the IAM Service and "old" information should disappear from the user's IAM Service Profile.

If you have trouble getting the issue resolved directly, you may submit a ticket with Identity Automation (see Escalating Support on the LEA Administrators page), and they will work with NC DPI to get things resolved.

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