Can the Default Password for students be changed?
LEA Administrators have the ability to regenerate the DEFAULT passwords for their students:
- for the entire PSU
- by School (Campus Code), or
- by Grade
- for the entire PSU or
- within a single School
How does my PSU add Grades 5/6 to the Amplify icon
NC DPI purchased the Amplify application for grades K-3 and automatically shows the icon for students in those grade levels. It also displays the icon for students in grade 4 to allow testing of students designated as "reading retained". How can I get it to display for older students if our PSU has purchased Amplify for them (Grades 5 and 6)?
If your PSU has purchased ADDITIONAL Amplify coverage for students in grades 5-6, you can Submit the Amplify Request Form to add the icon to your PSU for Grades 5 and/or 6. Once enabled, the icon will be presented to ALL students in the grades selected
How are Account Disables and Disabling Accounts From Source Updates used?
What is the purpose of the "Disable account from Source Updates" checkbox in user account list view (under Profiles?
There are 3 features in the People view of the NCEdCloud IAM Service that users with the LEA Administrator role can use:
How do Teachers change their students' passwords?
Changing Student Passwords
If a teacher needs to change a student's password, they will follow the same steps as above and then click on the "Change Password" button at the bottom of the screen.
Why did some of my employees disappear from the NCEdCloud IAM Service?
If your PSU has employees who were using accounts in the IAM Service, but the accounts are no longer there, the first place to check is typically the payroll system (Charter Schools may need to check with your management company). This occasionally happens with 10 and 11 month employees when their work/job Start Dates are not present or not in the upcoming school year in the payroll system.
Why is an employee's email wrong or missing in the NCEdCloud IAM Service?
Employee email address is obtained by searching data files from 2 or 3 source systems, in a specific/priority order. The process starts by checking PowerSchool, then LINQ HR (if used by the LEA), and lastly HRMS. The process stops the first time it finds an email populated for the user. If HR updates HRMS and the employee has a new record added to the PSU's PowerSchool instance, there may be a mismatch between the two - however, the email in PowerSchool is the one that will appear in the NCEdCloud data.
Who can see the "My Students" tab in the IAM Service Profiles view?
The ability to see the "My Students" tab in the Rapid Identity Portal under Profiles view, is based on whether the employee who logs into the IAM Service has one of the designated "Teacher Job Codes". Job Codes are setup by the NCDPI and are assigned to an employee through their payroll system and stored in the UID system. Below are the job codes (sometimes referred to as object codes), that allow an employee to see the My Students tab.
How do I reset an account so it can be claimed again?
This process is NOT needed if an employee (or secondary student) has been using their account and simply transfers to another PSU. They just log into their account as usual and if their records have been updated, they'll see applications for the new PSU.
If, however, a "new" user has trouble claiming their account (or doesn't remember their challenge questions and password), the account can be reset by following the steps below.
The complete process for restoring an account to unclaimed status is:
How can we get New Teachers into the IAM Service within a day or two?
Any user, including new teachers, must have a UID in order to appear in the IAM Service. UIDs are obtained through the UID process. Please see the summary and detailed explanations below...
UID Summary: