Authy Desktop Authenticator:
End-of-Life as of March 19th, 2024
February 16, 2024
Earlier this week, Twilio announced that their Authy Desktop application is end-of-life and will shut down on March 19th, 2024. This application is popular with users who wish to configure their NCEdCloud one-time passcodes (OTPs) on their school-provided computer rather than a mobile device.
The Authy Desktop application will no longer work as of March 19th, 2024. Users will need to migrate to a different authenticator application in order to log into NCEdCloud after this date. When users are ready to migrate, an LEA Administrator or Help Desk user within your PSU will need to assist them by resetting their OTPs in the People module. This will allow the users to set up their new authenticator application of choice.
The NCEdCloud team recommends that current Authy Desktop users migrate to an authenticator application on a mobile device if possible. Authenticator apps take a very small amount of space and do not require a data connection or cellular service to generate codes. Using a mobile device enhances security by separation and makes it easier for users to log in across multiple devices.
Additional information on Authentication can be found on the Multi-Factor Authentication (MFA) page.