What are the default timeouts for the NCEdCloud IAM Service & target applications?

  • Individual applications have their own timeouts - they're application dependent

  • The NCEdCloud IAM Service RapidIdentity Portal:

    • Login Screen inactivity timeout (you go to the login screen but don't login) = 5 minutes

      • If timed-out there, close the unused login window/tab, open a new window/tab and start over (DON'T use the Back arrow/button)

    • Once in the NCEdCloud portal, the inactivity timeout = 8 Hours

  • The SAML assertion timeout is valid for 5 minutes (the assertion itself)

    • Individual Applications can have a different timeout for their session(s).  If it is > 5 minutes and that timeout occurs, they will check the SAML assertion and then handle it however they're configured.

  • In general, it is best that users completely close their browser sessions (Chrome, Safari, Firefox, etc.) when they are done

    • One example is Google Apps. If Google Apps is integrated with the IAM Service and a user logs in, they stay logged in until they close the browser, which could be days or weeks.


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