Multi-Factor Authentication (MFA)

Why is the NCEdCloud MFA called a "One Time" Password if I have to use it every time?

The "One-Time" in One-Time Password (OTP) refers to the number of times you can use a specific 6-digit passcode to login (one time), not something you only enter once.  A new valid password is generated for your account every 30 seconds so that someone can't look over your shoulder and see your 6-digit code, or a "hacker" can't capture what you enter and try to reuse it at a later time.  It's purpose is to add a "second factor" in addition to your account password, to make your login more secure.  It is usually only implemented for user accounts that have access to

What if I get an ERROR trying to setup Authy?

What if I get an "Unable to register: it looks like there is no internet connection" Error when trying to setup Authy?

It you get an error when trying to setup your Authy app, it is likely because you are being blocked from accessing the Authy.com site to register your installation.  You should contact your local Technology Support staff to see about having the Authy.com site "whitelisted" in your content-filtering service (Zscaler or another application).

How often will I need to enter my OTP?

The short answer is once per day.  Your OTP (6-digit code) is part of the login process to NCEdCloud, so if you typically login to NCEdCloud more than once during the day (you use different computers, tablets, etc. or logoff and close your browser during the day), you will need to enter your OTP on the 3rd screen of the login.  If you use the same machine throughout the day, then you’ll only login (and enter your OTP) once.