User Passwords and Expiration

Are students forced to change their passwords?

Normally, NO.  Only if their LEA or Charter school opts-in to the IAM Service student password expiration.  To opt-in to the student password expiration policy, please have an IAM Service LEA Administrator submit a ticket to the NC DPI Technology Support Center at:

Student password expiration can be implemented in one of the following ways:

What are the password complexity requirements?

  • Passwords shall be at a minimum 8 characters in length and no longer than 16 characters.
  • Passwords shall be comprised of at least one of each of the following:
    • Upper case letters
    • Lower case letters
    • Numbers
  • Passwords shall not contain the username alias (the portion of the user’s email address before  
  • Username, first name, last name, spaces cannot be used within the password
  • Passwords shall not begin or end with ! (an exclamation point)