There are a couple of reasons why a user who HAS an email in NCEdCloud, and whose PSU has opted-in to using Alias ID, can't log in with their email.
PSUs should upload their file once each day for processing nightly.
Prior to implementaion you will be invited to a conference call where the details of the upload process will be discussed. Each PSU will have a unique SFTP destination for their data.
Because the NCEdCloud IAM Service is a statewide service for all K-12 public & public charter schools, name collisions are inevitable if only the usernames are supplied. It is therefore necessary for each PSU that elects the 'local username' option to add a qualifier to the uploaded data. One example would be to append '@psuXXX' to the local username, such as "username@psu000".
Since the Alias ID is an additional way to login to the NCEdCloud, if a user's email address is not present they can still login using their UID.
I am active in multiple LEAs and have more than one email address in the IAM service. How do I select my preferred email address?
Users who have more than one valid email address (e.g. they have active assignments in two or more PSUs with an email address issued by each PSU), may now see all valid emails in the IAM service. Those users will have the ability to choose a preferred email address from within their Profile settings in my.ncedcloud.org.
The default username for both staff and students is the numeric (up to 10 digits) state UID. However, we have also implemented an enhancement to allow PSUs to opt-in to using an "Alias ID". This can be the user's email address (staff and/or students), or if the PSU provides a nightly file upload, a "local ID", usually the local username used in Active Directory or another directory.