A: Users who have more than one valid email address (e.g. they are active in multiple schools within an LEA or in multiple LEAs and have a unique email in each), may now see all valid emails in the IAM service. Those users will have the ability to choose a preferred email address from within the Profiles tab in my.ncedcloud.org. The preferred email address will be the one used by the IAM Service when populating “email address” for integrated Target Applications.
The quickest way to access the IAM Service is to type my.ncedcloud.org into your browser window and go there directly. If you want to bookmark the IAM Service, see the FAQ on "How Do I Bookmark the IAM Service?"
If you want to BOOKMARK the IAM Service Rapid Identity Portal, DO NOT bookmark the Login Screen where you enter your username and password, but once you get to the Rapid Identity Portal (where your Application icons show up) you can bookmark THAT page. Then whenever you want to go to the IAM Service you can click on that bookmark.
There are a couple of Chrome settings that may help:
’Continue where I left off’ - attempts to re-establish all of your sessions that were open when you closed the browser. This can result in a continuation of a session -OR- can result in some very cryptic errors within the Application (Service Provider). Change this under Settings > On startup
There are three main criteria for challenge questions:
- 5 of the 10 questions must be answered
- The answers must be 3 or more characters
- Answers can not be repeated among questions
In addition, the answers are not case-sensitive.
No, the response to a challenge question is not case-sensitive.
For primary student accounts (grades 5 and below) the LEA/Charter School will always need to directly distribute the student usernames (pupil number) and default passwords usually through teachers. There is no claim account process (or challenge questions) for primary students.
Parent/Guardian login will not be affected.
If you get a "Bad Request" message or the screen shown below, it's likely because you "bookmarked" the Logon Screen or used the "back button". To get to the IAM Service (to change/reset your password for example), go to my.ncedcloud.org. To get to any of the applications you normally access, click on the link or icon for that application. If you try to go directly to the login screen by bookmarking it, the IAM Service won't know where you want to go (e.g. PowerSchool, Google Apps for Education, etc.).