I am active in multiple LEAs and have more than one email address in the IAM service. How do I select my preferred email address?
Users who have more than one valid email address (e.g. they have active assignments in two or more PSUs with an email address issued by each PSU), may now see all valid emails in the IAM service. Those users will have the ability to choose a preferred email address from within their Profile settings in my.ncedcloud.org.
The quickest way to access the IAM Service is to type my.ncedcloud.org into your browser window and go there directly. If you want to bookmark the IAM Service, see the FAQ on "How Do I Bookmark the IAM Service?"
If you want to BOOKMARK the NCEdCloud IAM Service, DO NOT bookmark the Login Screen where you enter your username and password, but rather the Rapid Identity Applications page (where the application icons are displayed). Then whenever you want to go to the IAM Service you can click on that bookmark.
There are three main criteria for challenge questions:
5 of the 10 questions listed must be answered
The answers must be 3 or more characters
Answers can not be repeated among questions
In addition, the answers are not case-sensitive.
No, the response to a challenge question is not case-sensitive.
LEA Administrators and Data Managers in the PSUs have asked: "Which PowerSchool field is matched against the NCEdCloud Username (State UID for employees or students) when a user logs into PowerSchool?"
The UID number is the unique identifier for NCEdCloud IAM Service accounts, and it is stored within PowerSchool as follows:
If you Forgot your username, or are Claiming Your Account for the first time, your username is the Pupil Number (for Students) or the 10-digit State Employee UID for teachers and staff. Employee UID numbers should be in the Staff UID system as well as Payroll, so your Finance Department may be able to help you locate it, or anyone with a Help Desk role in the NCEdCloud can look it up. Teachers have the ability to see their students' usernames/UIDs under the "My Students" view in People.
If you see "The request is invalid" message (shown below), it's likely because you either used the "back button" to try to get to the login page, or you "bookmarked" the Login Screen (where you enter your Username) which won't work.
If you have trouble getting to the NCEdCloud IAM Service "Applications", please follow your local support process for resolving technology issues. If your local support staff cannot resolve your problem, they are authorized to escalate the problem to the Identity Automation Support Community for resolution.