There are three main criteria for challenge questions:
5 of the 10 questions listed must be answered
The answers must be 3 or more characters
Answers can not be repeated among questions
In addition, the answers are not case-sensitive.
The Tech Director/CTO for a PSU should be the first person to claim their account (e.g. for new Charter Schools) and request the LEA Administrator Role.
I go to the People view and click on Manage LEA Employees, but I don't see anything. Are my employees in the IAM Service?
The Manage LEA Employees tab or the Manage LEA Students tab (on the left) under the People View in the IAM Service relies on a "Search" function. You need to enter some criteria to select the users you want to lookup. The easiest search is to enter an asterisk * wildcard in the search window and click the Search button. This will only return the first 1000 matching records, however, which is the limit of any query.
Frequently, employees that transfer from another PSU are not updated in their former payroll system (and consequently in the Staff UID system), in a timely manner. If you find the profile of one of your users still lists their former PSU, you will need to contact them (usually payroll, but a peer may be able to work with you) and have them update their data (to "inactive" for the former PSU).
Contract employees who are not in a PSU's payroll system (which is how most employees have records created or updated in the Staff UID System), can get an account in the NCEdCloud IAM Service by creating their records directly in the Staff UID System. Information about the UID System can be found on the NCDPI Site.
Privileged Roles (e.g. LEA Administrator, LEA Data Auditor, LEA Help Desk, LEA Student Help Desk, School Help Desk, and/or School Student Help Desk) can be revoked in either of two ways:
1. The user with the elevated privilege can self-revoke a role by using the same workflow process they used to originally request the role.
For example, after logging into the IAM Service:
LEA Administrators and Data Managers in the PSUs have asked: "Which PowerSchool field is matched against the NCEdCloud Username (State UID for employees or students) when a user logs into PowerSchool?"
The UID number is the unique identifier for NCEdCloud IAM Service accounts, and it is stored within PowerSchool as follows:
Using the Request process, employees are able to request the LEA Administrator, LEA Data Auditor, LEA Help Desk, LEA Student Help Desk, School Help Desk, or School Student Help Desk roles. Employees needing one of these roles should choose the Request view from the dropdown at the top of the page (where "Applications" is usually displayed), and request the appropriate role.
The LEA Administrator for the PSU determines whether of not to Grant or Deny the request, and may follow up with the employee to determine their need.